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| Home: Frequently
Asked Questions |
Do you have a question that's not answered here?
Please contact
Customer Services and let us help you.
Membership
Why
do I have to give you my email address?
How
can i pay for my subscription?
How
do I cancel my membership?
Does
DVDCY.com offer different membership levels?
What
are the terms of my current membership level?
How
do I change my membership level?
Why
am I having trouble logging in?
I've
forgotten my password.
How
do I change my E-mail address or credit/debit card details?
Can
I rent a movie without becoming a member?
Shipping
I've
lost a DVD. What do I do?
I
have damaged a DVD. What do I do?
General DVD Questions
The
DVD I rented won't play.
How
can I suggest a new DVD title for you to carry?
Can
I purchase your used DVDs?
What
is Anamorphic widescreen? Will it display on my TV/DVD
correctly?
What
is Dolby Digital and DTS? Will they work with my TV/DVD?
Miscellaneous
What
do the BBFC ratings like PG and 12 mean?
Why
did the release date of a certain DVD change?
Security and Data Protection
How
safe is my credit/debit card?
Do
you sell my personal information?
MEMBERSHIP
Why do I have
to give you my email address?
We use email to keep you informed about your membership:
we tell you when we've shipped your DVDs, let you know
about billing issues and any other information that
relates to your membership. It's an important way to
ensure swift communication and smooth functioning of
your account. Rest assured that we won't sell, rent
or otherwise disclose your email address to third parties.
For complete details please see
our Privacy Policy.
How can i pay for my subscription?
For the time being, we only accept standing orders thought
our published bank accounts, cash deposits and credit cards either for purchases or for rentals. Personal cheques are
not accepted.
How do I cancel
my membership?
If you decide you want to cancel your membership, you
just Log In, click on "Your Account" in the
top menu bar, then click on "Cancel my membership"
and follow the instructions.
Does DVDCY.com
offer different membership levels?
Yes! We offer for the time being three memberships to
suit your time and your budget - from the occasional
viewer who might only want to buy some movies when required,
to the film aficionado who never want s to be without
a film to watch. (Standard and Gold memberships offer
considerable number of DVD rental with no late fees).
You 'll be asked which type of membership suits you
best during the registration process and you can change
your membership level at any time. (See How
do I change my membership level?).
What are the
terms of my current membership level?
You can check terms for each level at all times through
“become a member” section.
How do I change
my membership level?
To change your membership level, log in, click "Your
Account" at the top left of your browser window,
then click on "Change Membership Level".
Why am I having trouble logging in?
If you have forgotten your password, we can send it
to the e-mail address that you subscribed with. Use
the "Forgot Password?" link in the Log In
box.
I've forgotten
my password.
If you have forgotten your password, we can send it
to the e-mail address that you subscribed with. Use
the "Forgot Password?" link in the Log In
box.
How do I change
my e-mail address or credit/debit card details?
You can edit all the personal information we hold for
you in the "Your Account" section.
Can I rent a movie without becoming
a member?
DVD rental through this website is only available to
DVDCY.com members.
I have damaged
a DVD. What do I do?
Unfortunately we'll need to charge you for the disc.
Please let
Customer Support know. Remember, we can't send out
your next choice until we resolve this, so best to get
it over with!
GENERAL DVD QUESTIONS
The DVD I rented won't play.
We clean all disks as they need it but it is possible
that your disk needs a bit more TLC. Try cleaning the
disc with a soft cloth using a gentle, brushing motion.
If the disk still won't play, it could be a faulty disk
or a compatibility issue. Please ask
Customer Support for advice.
How can I suggest
a new DVD title for you to carry?
Know of a cracking film that we don't seem to carry?
We may be able to get it and we always welcome suggestions
- let
Customer Support know.
Can I purchase
your used DVDs?
Sorry. We don't currently offer our old stock of DVDs
for direct sale to our members.
What is Anamorphic
widescreen? Will it display on my TV/DVD correctly?
Conventional (nearly square) televisions use a 4:3 aspect
ratio (a width of four to a height of three). A widescreen
television has a 16:9 ratio. This is closer to the shape
of a standard cinema screen. Playing a widescreen movie
on an ordinary TV set is possible, but there will be
black bars at the top and bottom of the screen. Anamorphic
widescreen squashes an even wider picture onto your
television and usually means that you'll be seeing the
shape as a cinema screen. The film will still play on
a normal 4:3 television, but you should make sure your
DVD player is on a 4:3 setting. Your player will then
automatically letterbox the picture so you see the full
width at the correct proportions.
What is Dolby
Digital and DTS? Will they work with my television/DVD
player?
Dolby Digital and DTS are digital sound formats, which
can make a huge difference to the presentation of the
DVD. To enjoy Dolby Digital and DTS, you must have a
Dolby Digital/DTS decoder, either through an amplifier
or directly on-board the DVD player. You can still play
a Dolby Digital/DTS disc without a decoder, as all DVD
players will output a normal stereo soundtrack from
a Dolby Digital source.
MISCELLANEOUS
What do the BBFC ratings like "PG" and
"12" mean?
There are several BBFC ratings:
U - Universal (suitable for all)
PG - Parental Guidance (general viewing, but some scenes
may be unsuitable for some children)
12 - Suitable only for 12 years and over
15 - Suitable only for 15 years and over
18 - Suitable only for 18 years and over
Parental Controls - you can set your account so that
only films with certain BBFC ratings can be rented.
Why did the release
date of a certain DVD change?
From time to time, despite the best planning, the movie
studios need to delay the release of an already announced
movie. This can be for any number of reasons, and is
unfortunately is outside our control.
SECURITY AND DATA PROTECTION
How safe is my credit/debit card?
We use SSL (Secure Sockets Layer) technology to encrypt
the personal information you enter during sign-up. This
ensures that none of your personal information can be
read by any third party while it is being transferred.
Do you sell my
personal information?
We will never sell your personal information or share
it with any 3rd party without your express permission
to do so. For complete details please see
our Privacy Policy
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